Rackspace |Hiring |Customer Service Technician | Work From Home

Rackspace Recruitment 2023

Rackspace is looking for the post of Customer Service Technician II (Work From Home) for its various positions. To be eligible and apply for it, graduation is a must. The recruitment will be made via Shortlisting/ Assessment test, online or face-to-face interview. You need to apply for this post online mode before the last date. The detailed process, eligibility criteria and requirements are given below.

Job Placement Location for Rackspace –

For this Job, Candidates can work from home.

Location of Job – Work From Home

Total Number of Positions for the Posts –

There are multiple positions for the posts. Numbers/Seats may vary.

Available Seats and Name of Vacancies – The required positions and the number of seats are given below for your reference.

1. Customer Service Technician II( Work From Home).

Salary/Income/Pay-Scale – For Customer Service Technician II, the candidates will get Rs 6,40,000 Lac annually Approximately. You can find more information about the job in the detailed notice which is mentioned last.

Qualification/Educational Details – Please read carefully the qualification details required for this post in the given columns below.

Customer Service Technician II – {a High School Diploma or graduate degree in any field}

Age Limit – For Rackspace recruitment, candidates should be having minimum age of 18 years. There is no limit to upper age. To get more information about age, you can refer to the detailed notification.

KNOWLEDGE/SKILLS/ABILITY: Basic knowledge of e-mail protocols (POP3, IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong desire to learn technologies. Outgoing personality with great attitude. Highly organized, quick learner, and an ability to work in a team environment. Possess strong written and verbal communication skills.

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Selection Process Criteria –

The candidates will be shortlisted on the basis of age, location and qualification which will be followed by a Personal Interview. The personal Interview will be face-to-face or telephonic.

Experience Required – For this post, there is no Previous/ Prior experience needed. Freshers are also eligible for this job Opening/ Recruitment.

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JOB COMPLEXITY: Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:

Email delivery troubleshooting

Spam/Security analysis and recommendations

Desktop Client/Mobile Device troubleshooting

Account and Billing related inquiries

Support users in use and troubleshooting of Microsoft products

SUPERVISION: Operates under moderate supervision until duties are learned.

Experience Required – For this post, there is no Previous/ Prior experience needed. Freshers are also eligible for this job Opening/ Recruitment.

Last Date of Online Form Submission – Applicants are recommended to apply on or before (18-05-2023). Forms will not be submitted after the last date.

Application Charge/Fee – There are no application fees for this recruitment by Rackspace.

Important Note – Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.