Degreed Hiring : Technical Support Specialist | Work From Home

Degreed Hiring : Technical Support Specialist | work from home | Freshers

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About the Job

Work From Home Jobs at Degreed, Degreed is offering remote work opportunities for the job role of Technical Support Specialist. Candidates having Any Graduate/Commerce Graduate/Technical Graduate with 1-3 years of experience in technical customer service/technical support or help desk support are eligible to apply. The estimated Salary ranges from ₹ 1.6 Lakhs to ₹ 10.8 Lakhs per year for this role. Read below for the Apply link and more details on Degreed careers.

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Work From Home Jobs at Degreed: Job Details
Role	Technical Support Specialist
Qualification	Any Graduate/Commerce Graduate/Technical Graduate
Experience	1-3 Years
Location	Work From Home
Website	https://degreed.com

Responsibilities

Provide technical support to Degreed clients via phone, email, and/or chat platforms; work with end-users to diagnose and resolve routine technical software issues quickly and efficiently.
Track and document all technical issues and the steps taken to resolve the issue, including writing articles in the Knowledge Centre; escalate cases to upper-tier engineers or other CX resources when appropriate.
Support client questions and issues by gathering data about the problem they are experiencing, analysing their needs, then research possible resolutions before implementing the best solution to meet the specific situation.
Stay current with product updates, system changes, and customer support team procedures and best practices.
Assisting in the onboarding of new team members.
The ability to work rotating weekend shifts as needed.
This description reflects management’s assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

Degreed Hiring : Technical Support Specialist | work from home

Skills Required

Fluency in English and French including speaking, listening, reading, and writing skills.
Ability to learn new software quickly for the purpose of supporting end users.
Effective use of listening skills to develop an understanding of client inquiries and problems
Strong written and verbal communication skills with the ability to translate technical concepts to a non-technical audience. You inspire confidence while leading clients through steps to resolve issues and defuse situations where clients may be frustrated.
Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
Able to work independently, within a team, and cross-functionally to best support the client and/or improve the product.
Experience with web troubleshooting (i.e., capturing network traces, extracting a .HAR file).
Experience with SaaS applications and platforms.
Basic knowledge of API interfaces, SSO, and FTP troubleshooting.
Experience with ticket management systems and call tracking applications.

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . This Information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.

Note:- We Don’t Demand Any Type of Money for job interview/selection ( Through Call/ Mail etc)

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