Smallcase Careers 2024 : Hiring For Customer Support Associate

Smallcase Work From Home Jobs and Careers | Customer Support Associate | |Freshers /exp

Table of Contents

About the job

Smallcase Work From Home Jobs and Careers, Smallcase is inviting applications for the role of Customer Support Associate. Interested and eligible candidates with a Graduate degree in any field and having 1-3 years of experience are eligible to apply. Read below for more details on Smallcase Careers India.

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Smallcase Work From Home Jobs and Careers | Customer Support Associate | Experienced

Smallcase Work From Home Jobs and Careers: Job Details
Role	Customer Support Associate
Qualification	Any Graduate
Experience	1-3 years
Location	Work From Home
Website	www.smallcase.com

Responsibilities

Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels
Work in coordination with the support teams of our partners to ensure quick resolutions
Document any feedback received from the customers for review by the product team at a later stage
Label the queries we receive from customers under different tags to understand what drives support traffic
Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.
Track relevant support metrics and prepare reports for the purpose of quality assessment

What we’re looking for

• Ideally someone with 1-3 years of proven work experience as a Customer Support Associate or a similar role

•A natural communicator- You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms.

• A team player- You always put the team’s goals ahead of your personal ones in working towards a common goal.

• Empathetic- You’re a good listener who can put yourself in other people’s shoes. People who interact with you should feel assured that the smallcase team is always here to help.

• Proactive- You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution. You want nothing short of a brilliant experience for the end users.

• A drive to learn- You’re always intrigued by learning something new and don’t shy away from stepping out of your comfort zone.

Good-to-have(s):

• Prior experience in customer support

• Familiarity with stock markets & investment products is a huge plus

• Prior experience at a growth-stage FinTech company

Application Procedure:

To Apply Through Direct link:-

Step 1:- Click on the below Apply Now link.

Step 2:– Then You will be redirected to the

career page of the company.

Step 3:– Read all the details and Fill all the required details in the form .

Step 4:- Click on the Submit Button.

Step 5:- Wait for a few days you for response from the company . Shortlisted candidates will get revert back.

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . This Information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.

Note:- We Don’t Demand Any Type of Money for job interview/selection ( Through Call/ Mail etc)

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