![Citibank Work from Home Jobs 2024 | Chat Operations Officer](https://helpingfinger.com/wp-content/uploads/2024/03/photo_2024-03-14_12-46-33-819x1024.jpg)
Join us for an exciting opportunity as a Chat Operations Officer, where you’ll play a crucial role in providing support services through our chat platform. Here’s what you’ll be responsible for:
Responsibilities:
- Utilizing our chat platform to address customer inquiries promptly and comprehensively
- Following up on customer requests via chat and email
- Maintaining up-to-date knowledge of our products and services to assist customers effectively
- Analyzing potential risk areas and providing solutions to meet customer needs
- Ensuring the security of sensitive information
- Educating customers on how to self-service through our website
- Striving for a positive customer experience while minimizing operating losses
- Accurately reporting on performance metrics and timekeeping
- Undertaking additional assignments or projects as assigned by the Team Lead/Manager
- Presenting a professional demeanor and image for both internal and external customers
- Collaborating with various departments and performing account-level system maintenance while addressing customer queries and complaints
Qualifications:
- 0-3 years of relevant experience
- Strong presentation and analytical skills
- Excellent problem-solving abilities with attention to detail
- Bachelor’s degree in any field; master’s degree not required
Preferred Skills:
- Proficient PC and keyboarding skills (30 WPM with 90% accuracy)
- Strong verbal and written communication skills, including grammar, spelling, and punctuation
- Good analytical skills
- Courteous with a strong customer service orientation
- Dependable with keen attention to detail
- Persuasive and eager to resolve customer queries
- Prior experience in international customer service/support preferred
- Experience in email/chat support processes highly desirable
- Background in retail banking preferred
Work Schedule:
- Rotating shifts: US Day/India Night
- Work on Saturdays/Sundays; 5-day work week”
What is the last date to Apply for Citibank Work from Home Jobs 2024 –
Applicants are recommended to apply on or before (11-04-2024).
Citibank Remote Jobs: Application Fee:
There are no application fees for this job post.
Important Information – Since there is no charge or fee for private or MNC job vacancies, beware of fraudsters and scammers. If someone approaches you and demands money for your firm choice, consider this to be a scam
Application Procedure –
Applying via the official website or the URL below is how candidates can apply for the position of Chat Operations Officer and Operations Support Specialist.
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