Cyient Off Campus Hiring Fresher | Executive Tech support |Freshers /exp
About the job
Cyient Off Campus 2024: Cyient a leading company, is set to conduct an Off Campus Drive in 2024, offering opportunities for freshers to join as Cyient Executive Tech support for hydeabad Office. A student with having bachelor’s degree in various disciplines can apply for the Cyient off campus drive 2024. Interested and eligible candidates can read more details below.
Category | Details |
---|---|
Company Name | Cyient |
Post Name | Executive Tech Support |
Expected Salary | Up to ₹6 LPA* |
Job Location | Hyderabad |
Job Type | Freshers/Experience |
Batch | 2024 and before |
Website | Cyient.com |
Last Date to Apply | Apply ASAP |
Job Description
- As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers.
- About the Role:
- Apply knowledge of the client’s processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
- Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
- Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements
- Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others
Skills required:
- • Strong written and verbal communication skills
- • Ability to work autonomously – Highly self-disciplined
- • Some level of previous call centre or customer management experience is highly desirable
- • Effective and efficient use of all relevant systems to access information and provide relevant
- • Excellent time management skills with ability to meet respective performance measures
- • Tech savvy and ability to navigate through multiple systems and applications
- • Troubleshooting skills in managing and resolving customer issues and queries succinctly
- • Have the ability to multitask while on the phone with customers
- • Note capturing and typing skills
Age Limit – For this recruitment, candidate age must be at least 18years. There is no upper age limit mentioned for this recruitment.
Location : Hyderabad, India
Designation :Associate
Desirable Skills :Multitasking,Oral Communications,Customer Relationship Management (CRM),Customer Service,Call Center,Communication,Taking Initiative,Standard Operating Procedure (SOP),Time Management,Customer Follow-Ups
Selection Method – For recruitment, the candidate will be selected on the basis of shortlisting/ screening and virtual/ telephonic interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id for face-to-face interview.
Application Procedure:
To Apply Through Direct link:-
Step 1:- Click on the below Apply Now link.
Step 2:– Then You will be redirected to the
career page of the company.
Step 3:– Read all the details and Fill all the required details in the form .
Step 4:- Click on the Submit Button.
Step 5:- Wait for a few days you for response from the company . Shortlisted candidates will get revert back.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . This Information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
Note:- We Don’t Demand Any Type of Money for job interview/selection ( Through Call/ Mail etc)
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