The Hongkong and Shanghai Corporation Banking Corporation HSBC Recruitment 2023 (Work From Home/Office – Hybrid Work Style, Private Job Update) for Various assistant manager posts. All legible and interested candidates can apply on or before (06-02-2023).
HSBC HIRING |CONTACT CENTRE REPRESENTATIVE (WORK FROM HOME/OFFICE)
Job Role: CONTACT CENTRE REPRESENTATIVE
SALARY: Rs 42,500 per month approximately.
Location: WORK FROM HOME/OFFICE/ Hyderabad, India
JOB TYPE: FULL TIME EMPLOYEE
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Job Location for HSBC Recruitment 2023 –
The candidates can work from home and work from office too. Its an Hybrid work style. If candidates opted for work from office, then job location will be Hyderabad.
Number of Vacancies –
There are various number of vacancies.
Name of Vacancies and Number of Posts – The name and number of vacancies per posts are mentioned below.
1. Contact Centre Representative.
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Responsibilities of Contact Centre Representative –
- Answer phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer issues at first contact where possible
- Deliver what is promised in line with customer expectations
- Provide excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generate customer loyalty through strong knowledge of key products and services
- Resolve issues and understand how and when to escalate
- Direct customer feedback via complaints, compliments and customer satisfaction surveys.
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Salary/Pay and Grade Pay – For Contact Centre Representative (Work From Home/Office – Hybrid) post, the payable salary will be Rs 42,500 per month approximately.
Age – For this recruitment, candidate age must be at least 18years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications – The educational qualification details for this post is mentioned below.
- Contact Centre Representative – {a graduate degree in any discipline}.
Knowledge and Skills Required –
- Strong interpersonal skills
- Knowledge of financial markets
- Knowledge of surveillance tool is preferable
- Knowledge of regulatory norms around capital market
- Ability to work under pressure
- Ability to handle escalated issues
- Displays patience and empathy.
Selection Method – For HSBC recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.
Work Experience – No essential work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
Last Date for Submitting Application Form – All candidates must apply on or before (06-02-2023). After the last date, no application form will be submitted.
Application Fee – There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
How to apply for CONTACT CENTRE REPRESENTATIVE ?
All interested and eligible candidates can apply for CONTACT CENTRE REPRESENTATIVE Details in online and take test.
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