Insidea Is Hiring | Customer Support Executive | Freshers
About the job
Insidea is a global, fully remote company that’s helping startups and growth companies across the globe scale faster by helping them hire freelancers, on-demand and full-time talent. We guarantee exceptional quality of work, our clients don’t have to pay if they aren’t happy with the quality of output.
Job Description
As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional assistance and support. This position involves addressing customer inquiries and having 1+ years of relevant experience, resolving issues, and maintaining a positive and professional relationship with clients. Your primary objective is to enhance the overall customer experience and contribute to the company’s success.
Job Responsibilities:
- Customer Support: Respond to customer inquiries through various channels, such as phone, email, chat, or in person.
- Provide accurate and timely information or assistance.
- Issue Resolution: Investigate and resolve customer complaints, concerns, or problems effectively and efficiently.
- This may involve troubleshooting, coordinating with other departments, or making decisions to address customer needs.
- Product Knowledge: Maintain a deep understanding of the company’s products or services to answer customer questions and provide relevant information.
- Communication: Communicate with customers in a professional and empathetic manner, actively listening to their needs and concerns.
- Strive to build positive relationships with customers.
- Record Keeping: Maintain detailed records of customer interactions, including their inquiries, feedback, and resolutions, for documentation and analysis.
- Good understanding of Excel
- Quality Assurance: Ensure that customer service interactions meet the company’s quality standards and policies.
- Property uploads using various web browsers.
- Engage in live chat support to address customer inquiries and concerns. (both inbound and outbound)
Skills Requirement:
- Strong communication skills, both verbal and written.
- Patience, empathy, and a customer-centric approach.
- Problem-solving abilities and a proactive attitude.
- Basic computer skills and the ability to work with customer service software and databases. Adaptability to handle various customer situations and inquiries.
- Previous customer service experience may be preferred.
- Familiarity with customer support software and systems.
Education and Experience:
- High school diploma or equivalent; additional education is a plus.
- Previous experience in customer service or a related field preferred.
Working Conditions:
- This position may require working evenings, weekends, or holidays as part of a rotating schedule.
- Shift timings : Should be flexible depending on the clients requirements (including nights and weekends)
- Manage incoming customer calls in a professional and efficient manner.
- Engage in live chat support to address customer inquiries and concerns.
- Perform other tasks related to customer service and support as assigned.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . This Information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
Note:- We Don’t Demand Any Type of Money for job interview/selection ( Through Call/ Mail etc)
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