Sutherland Hiring Sr. Associate - Technical Support | Work From Home Job 2024

Sutherland Hiring Sr. Associate – Technical Support | work from home job 2024 | Freshers

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Company Description

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

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Sutherland Hiring Sr. Associate - Technical Support | work from home job 2024

Job Description:

Job Type: Full-time

Role: Storage Technical Support Engineer

Employment Type: Full Time, Permanent

Role Category: Storage / Technical Support

Required Qualifications and Experience:

Bachelor’s Degree in IT, Computer Science, or other related fields
2+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server
Creative problem solving
Strong aptitude for learning new technologies
Good verbal and written communication and interpersonal skills.

Preferred Skills:

Skilled in two of following technologies

Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking

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Qualifications:

Responsibilities and Duties:

You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you –

Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
Reproduce issues by re-creating scenarios in a lab environment
Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
Create new knowledge base articles to share information and best practices for reuse
Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks

Age – For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.

Special Perks:

Work from home / anywhere
No Weekend and late night shift (we work 4 AM-10:30 PM IST Mon-Fri)
Continuous Training opportunities from experts on cutting edge IT infrastructure technologies

Application Procedure:

To Apply Through Direct link:-

Step 1:- Click on the below Apply Now link.

Step 2:– Then You will be redirected to the

career page of the company.

Step 3:– Read all the details and Fill all the required details in the form .

Step 4:- Click on the Submit Button.

Step 5:- Wait for a few days you for response from the company . Shortlisted candidates will get revert back.

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . This Information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.

Note:- We Don’t Demand Any Type of Money for job interview/selection ( Through Call/ Mail etc)

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