CITI BANK IS HIRING FOR VARIOUS PROCESSING OFFICER (CHAT OPERATIONS) AND PROJECT MANAGER (WORK FROM HOME/ OFFICE) POSTS

Citi Bank is Hiring Work From Home/Office for Processing Officers | Apply Online

Citi Bank Recruitment 2023 (Private Job Update) for Various processing officer and project manager (work from home/ office) posts. All legible and interested candidates can apply on or before (20-09-2023). Further information about the Citi Bank recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.

Job Location for Citi Bank Recruitment 2023:

For processing officer (chat operations) post, the job location for candidates will be Pune and for project manager post, the candidates will be working from home and office as well. The project manager post has hybrid work style and office location for this post will be also Pune.

Number of Vacancies –

There are various number of vacancies.

Name of Vacancies and Number of Posts – The name and number of vacancies per posts are mentioned below.
1. Processing Officer (Chat Operations)

2. Project Manager.

Salary/Pay and Grade Pay – For project manager (work from home/ office) post, the payable salary will be Rs 41,500 and for processing officer post, the payable salary will be Rs 33,600 per month approximately. Further information about salary details is mentioned in the notification.

Responsibilities of Project Manager (Work From Home/ Office) –

Coordinates activities of the project team, identifies necessary resources and develops schedules to meet completion deadlines
Verifies project team adherence to control and risk implementations as well as standards and process changes
Determines scope and impact of project risks and issues; raises and resolves issues
Demonstrates a comprehensive understanding of how areas of IT project leadership collectively integrate to contribute to achieving business goals
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Directly impacts the IT project leadership area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning
Persuades and influences others through communication and diplomacy skills; may negotiate with external parties.

Responsibilities for Processing Officer –

Utilizes chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/ queries
Follow up on all customer requests via chat and email
Maintains detailed knowledge of product and service offerings to customers
Analyzes risk areas and identify solutions to meet customer needs
Ensuring information security for sensitive data
Helps to teach our customer how to self-service through our internet website
Liaising with various departments and also do account level system maintenance’s while resolving customer queries

To know more about responsibilities, visit the notification.

Age – For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.

Educational Qualifications – The educational qualification details for this post is mentioned below.

Processing Officer (Chat Operations)/ Project Manager – {a graduate degree in any discipline}.

Knowledge/Skills and Additional Information Required –

Excellent attention to detail
Good communication skills, both written and verbal
Consistency in delivering sales
Fluent in English
Passion towards sales
Team player with a positive attitude
Highly motivated and self driven
Result oriented
Customer Orientated
Analytical thinking.

Selection Method – For Citi Bank recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual or field interview. If a candidate is shortlisted according to their desired qualification, he/ she will be intimated via registered mobile number or email id.

Work Experience – No further work experience required for processing officer post. Fresher candidates and candidates with no experience can also apply for this recruitment. For project manager post, candidates must have minimum five years of experience in IT project leadership role.