GROWW IS HIRING FOR VARIOUS CUSTOMER SUCCESS EXECUTIVE (WORK FROM HOME) POSTS
Groww is hiring (Private Job Update) for Various customer success executive (Work From Home) posts. All legible and interested candidates can apply on or before (10-04-2023). Further information about the Groww recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Job Role – Customer Success Executive
Location of Job – Work From Home
Qualification:
● Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
● 50% cutoff – 10th, 12th and Graduation.
● No backlogs and Gap years during education
Job Description
Company Vision: We are making finance simple for millions in India. Groww is on a mission to democratize access to financial services for millions of Indians responsibly. We are a customer-first company. We believe in crafting the best and most delightful user experience for our customers. And we leverage first principle thinking and technology to solve problems at scale. If this excites you, join us.
About Groww: Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.
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Our Values: We take pride in our values and hold ourselves to a high standard on:
• Radical customer centricity
• Simplicity in our products and personalities
• Transparency on everything
• Long term thinking
• Ownership driven culture
Skills and Expertise: At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.
Expectations from successful candidates are:
1. Eagerness to learn about the company’s products and their capabilities.
2. Ability to manage high volume of inbound customer queries.
3. Technical aptitude and the ability to understand and explain complex concepts in simple terms.
4. Ability to empathize with the customer and high customer centricity.
5. Knowledge of other regional languages is helpful if the company works within the country.
Responsibilities:
● Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
Knowledge/Skills and Additional Information Required –
- Must be fluent in English and Hindi
- Eagerness to learn about the company’s products and their capabilities
- Excellent interpersonal and relationship building skills
- Knowledge of other regional languages will be helpful.
Selection Method – For Groww recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.
Is there any Charge – No, there are no charges applicable for applying any private job. Legit private sector jobs does not charge any recruitment fees from applicants for employment.
How to Apply Customer Success Executives | Work From Home from the given link below.
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