ICICI Hiring |Phone Banking Officer

ICICI Hiring:Phone Banking Officer |Pan India

ICICI stands for Industrial Credit and Investment Corporation of India. ICICI Bank is a multinational bank and financial services company that was founded in 1994. ICICI Bank is headquartered in Mumbai and has a registered office in Vadodara.

Company: ICICI

Location:PAN India

Job Type: Full Time

Who can Apply: Fresher

Experience: Fresher

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.

Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone.

To do so, it is imperative to develop a thorough understanding of the customer”s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.

Job Description:

✔Location:
Guwahati, Chennai, Indore, Hyderabad, Thane, Mumbai, Jaipur.

✅Roles & Responsibilities:
-Handling and resolving customer complaints/ queries over phone
-Providing customers with relevant product and service information
-Cross-selling various banking products to customers over the phone

✅Key skills:
-Fluency in spoken English & Hindi language
-Open to work in rotational shifts
✅Work Experience:
-Graduate with 0-6 years.

Application Fee – There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note – Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.