Sutherland Is Hiring Work From Home/Office For Customer S A

Sutherland Recruitment 2024 (WAH – Work at Home, Private Job Update) forVarious customer service associate and incident analyst posts. All legible and interested candidates can apply on or before (30-03-2024). Further information about the Sutherland recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Sutherland is Hiring Work From Home/Office for Customer Service Associates | Apply Online

Job Location for Sutherland Recruitment 2024 –

For customer service associate post, candidates can work from home and office as well as it has a hybrid work style and office location will be Chennai. For incident analyst post, candidates will be working from home.

Number of Vacancies –

There are various number of vacancies.

Name of Vacancies and Number of Posts – The name and number of vacancies per posts are mentioned below.
1. Customer Service Associate

2. Incident Analyst.
Responsibilities for Customer Service Associate –

Read and understand the process documents provided by the customer
Analyze the insurance claims and process as per standard operating procedures
Support for general building inquiries
Access customer records and verify customer account information.
Identify potential customer needs and recommend solutions
Place follow-up calls to customers to ensure their needs are met in a efficient manner
Develop problem solving abilities
Access customer databases, knowledge resources and technical applications to determine root causes and resolutions
Interact with client departments regarding escalations
Schedule a technician visit when needed
Attend job related training, new hire and refresher training
New product or service updates and product cross training.

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Responsibilities for Incident Analyst –

Leveraging technology to issue all communications and providing key stakeholder management
Leading, driving, facilitating all investigation activities, meetings and conference calls
Forming collaborative action plans with specific actions, roles and deadlines and ensuring these are completed
Ensuring all administration and reports are maintained and up-to-date including contacts information, technical diagrams etc
Supporting and nurturing process improvements and knowledge base improvements
Continually maintaining and developing tools and resources to manage major incidents effectively
Providing periodic major incident metric reports.

Salary/Pay and Grade Pay – For customer service associate post, the payable salary will be Rs 25,000 – 29,400 and for incident analyst post, the payable salary will be Rs 38,500 per month approximately. Further information about salary details is mentioned in the notification.

Age Limit – For this recruitment, candidate age must be at least 18years. There is no upper age limit mentioned for this recruitment.

Educational Qualifications – The educational qualification details for this post is mentioned below.

Customer Service Associate – {12th pass or a graduate degree in any discipline}
Incident Analyst – {a graduate degree in any discipline with minimum five years of experience with IT incident management role}.

Knowledge and Skills Required –

Basic PC Keyboarding skills
Good communication and analytical skills
Excellent verbal and written communication skills
Strong problem-diagnosis and problem-solving skills
Multitasking skills
Able to communicate effectively in writing and verbally
Good organization skills.

Benefits –

Competitive Salary with attractive and attainable PBI structure
Paid vacation and sick leave annually
Exceptional Health and Life Insurance Plan
Lunch benefits and subsidy
Onsite lunch concessionaire at reduced rates
Annual merit increase based on performance
Paid Training whether onsite or in work at home
Career development and growth opportunities for advancement
Excellent Reward and recognition programs.

Selection Method – For Sutherland (Work From Home) recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.

Work Experience – No further work experience required for customer service associate post. Fresher candidates and candidates with no experience can also apply for this recruitment.

Last Date for Submitting Application Form – All candidates must apply on or before (30-03-2024). After the last date, no application form will be submitted.

Application Fee – There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note – Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.